This page applies to the MeShape app (Health Technologies Sp. z o.o.). It explains how to request deletion of your account and related data.
How to delete your account
You can delete your account in one of the following ways:
Option 1 — in the app
- Sign in to the MeShape app.
- Go to Profile.
- Select Delete account.
- Confirm account deletion.
Option 2 — by email
- Send an email to [email protected].
- Include the email address you use to sign in to MeShape.
- Use a subject such as “MeShape account deletion”.
Your account will be deleted within 3–5 business days after we receive a valid request (or promptly after in-app confirmation, if immediate deletion is available).
Data that will be deleted
- account and sign-in data,
- profile data (including body metrics, dietary preferences, and goals),
- in-app history (including daily log, diet, workouts, fasting, and statistics),
- health-related data stored in your MeShape account (including steps, activity, weight, and hydration, where applicable),
- marketing consents linked to your account.
After deletion, you will no longer be able to sign in or use the app.
Data that may be retained
Some information may be retained for as long as required by law, in particular:
- transaction and billing records (e.g. payment/subscription confirmations),
- data needed to establish, exercise, or defend legal claims, or to meet legal obligations (e.g. accounting/tax).
Important note about subscriptions
Deleting your MeShape account does not automatically cancel a subscription purchased via an app store (Google Play / App Store). To avoid future charges, cancel the subscription separately in your store account settings.
- Google Play: subscription settings in Google Play
- App Store: Apple subscription management
Contact
Questions about account or data deletion: [email protected]
For more details on how we process data, see the MeShape Privacy Policy.